E-Curator Chatbot

The intelligent chatbot eCurator, implemented as a Telegram bot, is an interactive constructor designed to address social issues and provide digital support to university students.

The intelligence of the eCurator chatbot lies in its ability to function as an intelligent constructor of digital solutions for both typical and complex social requests from university students. The foundation of its intelligence is based on the use of Natural Language Processing (NLP) technologies to analyze user queries and generate relevant responses, as well as the use of an expandable knowledge base organized by thematic sections.

The system supports adaptive interaction scenarios: the bot clarifies user input, personalizes responses depending on the user’s status and chosen language (Kazakh, Russian, or English), and provides round-the-clock access to information. Administration is carried out through the SmartENU module, which allows for quick updates to the knowledge base, addition of new topics, and analysis of user query statistics, making the system self-learning.

Thus, eCurator combines the features of an intelligent agent, digital assistant, and analytical tool, contributing to automation, scalability, and improved quality of digital student support.

The goal of implementing eCurator is to increase information accessibility for students, reduce the workload on university staff, and automate responses to frequently asked questions. The system ensures instant access to reference information at any time, improves service quality, and serves as a tool for collecting and analyzing frequent queries to further enhance university services.

Functional Capabilities:

• Operates in the Telegram environment through a 24/7 dialog interface;

• Supports three languages (Kazakh, Russian, English) for both questions and answers;

• Flexible topic structure: education, housing, social support, psychology, finance, and more;

• Expandable knowledge base with the ability to attach files and links;

• Adaptive interaction scenarios: clarifying questions and personalized responses;

• Application of NLP technology to select relevant answers based on keywords;

• Dynamic display of information based on user status and query context;

• Statistics and analytics: counting the number of requests, identifying recurring topics, and forecasting workload.

Administration Mechanism via SmartENU

Moderation of the knowledge base is performed through the “E-curator Chatbot” module in SmartENU. Administrators can:

1. Add new topics and group questions under them;

2. Enter answers in three languages and attach files or images;

3. Edit, delete, or move questions and topics;

4. Monitor the relevance of the knowledge base via a user-friendly web interface.

Access Methods:

• Through the official university website enu.kz via the Telegram icon;

• In Telegram by searching for Ecurator_chat_bot.

The intelligent chatbot eCurator serves as a fully functional digital solution constructor for addressing students’ social needs. It provides:

• Scalable informational support;

• Automated assistance throughout academic and extracurricular activities;

• Systematic analysis of students’ needs to enhance university services.

By utilizing a knowledge base and NLP mechanisms, eCurator has become an integral component of the university’s digital transformation.